Effective Date: 2 December 2024
At Webtrix24, our services are delivered digitally as part of our Software as a Service (SaaS) platform. Since we do not provide physical products, this policy outlines how our services are provisioned and accessed.
1. Service Provisioning
- Immediate Access:
- Upon successful payment, your account will be activated, and you will gain access to the services as per the chosen subscription plan.
- You will receive a confirmation email with your login credentials and instructions to access the platform.
- Account Setup Assistance:
- For certain services, initial setup or onboarding assistance may be required. Our team will guide you through the process within 7 Days of subscription activation.
2. Delivery Timeline
- Instant Delivery:
- Once your payment is confirmed, access to Webtrix24 services will be granted immediately or within a few minutes.
- Any delays in service activation due to technical issues will be promptly addressed by our support team.
- Customization or Add-Ons:
- If you purchase add-ons, integrations, or customizations, the delivery timeline will be communicated at the time of purchase.
3. Access Details
- Login Credentials:
- Access credentials are sent to the email address provided during registration. Ensure that your email is active and can receive communications from Webtrix24.
- If you do not receive an email within 30 minutes of payment confirmation, please check your spam/junk folder or contact our support team.
- Service Access:
- Webtrix24 services can be accessed through our web portal at my.webtrix24.com. Additional platform-specific apps (if any) will be shared during onboarding.
4. Technical Issues
- In rare cases, there may be delays in provisioning services due to technical issues or maintenance.
- If a technical issue affects service delivery, our team will work diligently to resolve the matter and keep you informed of progress.
5. Contact Us
For any questions or concerns regarding the activation or delivery of services, please contact us:
- Email: [email protected]
- Phone: +91 92099 80985
- Mailing Address: 81/2 Bharti Nagar Lane No.1 Near Pooja Park. Kothrud Pune- 411038, Maharashtra India.