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    • Privacy and Policy

    Introduction

    Welcome to Webtrix24, a product of Webtrix Solutions Pvt. Ltd. Your privacy is of utmost importance to us, and this policy outlines how we collect, use, and safeguard the information you provide when using our CRM platform. By accessing or using our services, you agree to the terms set forth in this Privacy Policy.


    Types of Data Collected

    We may collect the following types of data from our users:

    • Company details, including name, GST number, PAN/TAN number, and address.
    • Financial information such as bank account numbers.
    • Employee emails for user authentication and communication.


    How Data is Collected

    We collect data through the following means:

    • Online forms filled out during registration and usage of our services.
    • Data submitted via forms for creating invoices, quotations, and billing processes.


    Use of Collected Data

    The data we collect is used for:

    • Creating and managing invoices and quotations.
    • Facilitating billing and related financial operations.
    • Enhancing user experience and providing efficient service within the CRM.


    Third-Party Data Sharing

    We do not share your data with third parties. All collected information is processed and stored securely within our systems and is not disclosed outside of Webtrix Solutions Pvt. Ltd.


    User Rights

    As a user, you have the following rights regarding your personal data:

    • Access: You may request to view the data we hold about you.
    • Correction: You can ask us to update or correct any inaccuracies in your data.
    • Deletion: You have the right to request the deletion of your data, subject to any legal requirements.
    • Restriction: You may request the restriction of certain data processing activities.
    • Objection: You can object to the processing of your data for specific purposes.
    • Data Portability: You have the right to request a copy of your data in a structured, machine-readable format.

    To exercise these rights, please contact us at [email protected].


    Contact Information

    For any questions, concerns, or requests related to this Privacy Policy, please contact us at:

    Webtrix Solutions Pvt. Ltd.

    Email: [email protected]

    Cancellation and Refund Policy

    Effective Date: 2 December 2024

    At Webtrix24, we are committed to providing our customers with the best possible experience. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed for transactions conducted on our platform.


    1. Cancellations

    • Service Subscriptions:
    • You may cancel your subscription to any Webtrix24 service at any time by accessing your account settings or contacting our support team at [email protected].
    • Cancellations made after the service has been initiated will not be eligible for a refund.
    • Scheduled Appointments or Events:
    • Appointment cancellations must be made at least 24 hours in advance.
    • No refunds will be provided for cancellations made after the stipulated period or for no-shows.

    2. Refunds

    Refunds will be processed only in the following cases:

    • Duplicate Payment: If you are charged twice for the same service, the duplicate payment will be refunded.
    • Service Non-Delivery: If a purchased service is not delivered due to an error on our part, a full refund will be issued.
    • Technical Issues: If technical problems prevent you from using our services, and the issue is not resolved within a reasonable timeframe, you may be eligible for a refund.

    Non-Refundable Transactions:

    • Payments for services already rendered.
    • Any service or subscription after its trial period has expired (if applicable).
    • Services terminated due to violations of our Terms of Service.

    3. Refund Process

    • To request a refund, please email us at [email protected] with the transaction ID, payment receipt, and reason for the refund request.
    • Refund requests will be evaluated on a case-by-case basis.
    • Approved refunds will be processed within 7-10 business days and credited back to the original payment method.

    4. Payment Gateway Fees

    Refunds will not include any fees or charges imposed by Razorpay or other payment gateways.


    5. Contact Us

    If you have any questions or concerns about this policy, please contact us:

    • Email: [email protected]
    • Phone: +91 92099 80985
    • Mailing Address: 81/2 Bharti Nagar Lane No.1 Near Pooja Park. Kothrud Pune- 411038, Maharashtra India.